Childline is Ireland’s national 24-hour active listening service for children and young people up to the age of 18. It is free, independent and non-judgmental. Childline is there for any child or young person in Ireland to talk about anything that’s on their mind.
Childline answers over 380,000 calls every year from children and young people – or over 1,000 every day. The children and young people who contact Childline may be lonely, hurt, upset, or may simply wish to have someone with whom to talk about their day. It may seem to them as though they have nowhere else to turn. Childline volunteers are there to listen, to support and to empower. A call to Childline can change a child’s life.
Childline volunteers are men and women of all ages and backgrounds who are united by a common desire to support, empower and listen to children. They complete a weekly shift to help ensure the service is there for children 24 hours a day, every day.
Childline is celebrating 30 years of listening to children in 2018. By the end of this year, the service expects to have answered its seven millionth telephone call. Children and young people, however, are changing the way in which they choose to make contact with Childline.
In 2017, Childline’s online service options (text and online chat) recorded a 33 per cent increase in contacts. It is imperative that we support this and that we are there for children, through whichever means they feel most comfortable contacting us with. To meet demand for online services, Childline is in the process of developing an exciting new digital platform. Volunteers will be trained to answer children’s contacts online, as well as over the phone and by text.
Children and young people who wish to make contact with Childline can do so by calling 1800 66 66 66 (24 hours a day), by texting to 50101 (10am – 4am daily) or by visiting Childline.ie (10am – 4am daily).